By Bri Carr, Staff Writer–
The University of Tennessee at Chattanooga experienced an internet outage on Sunday, Aug. 30 which raised concerns amongst many students living on and off campus and leaving them wondering when they would have internet access again, to complete assignments with strict deadlines.
Numerous concerned students contacted the IT Department on campus, looking for answers about whether they were going to be able to turn in coursework, take tests or be able to access necessary educational websites. Technical Support Specialist and UTC student Austin Baird, shared his experience through the outage.
“…I was having trouble accessing some sites from my apartment off campus at the same time they sent out the UTC-ALERT message,” he said.
The Electric Power Board of Chattanooga stated that this issue was directly dealt with them, and explained what caused the outage.
“The issue was caused by a problem with a major transport provider which caused the outages across the U.S.” the company said.
According to EPB, this problem impacted a vast number of people for different periods of times, ranging from a few hours to multiple days. Because the company uses several transport carriers to maximize dependability and consistency, they were allowed to re-route local traffic to fix the issue.
During this period of time, some students were left with no other choice but to use a different source of internet access to not fall behind in classes.
“…I didn’t know if I would’ve been able to do my test that was due but luckily, I used my phone’s mobile data as a hotspot to finish it quickly…” said an anonymous source.
On Sunday evening, the IT Help Desk announced to students the resolved connectivity issues, allowing them to continue their usual tasks.